Question 1

How do I place an order?

Accepted Answer

Select your box, choose any personalization upgrades (custom messaging, branded packaging, etc.), add your desired delivery date and contact info, then click "Request a Quote." Our team reviews your selections, confirms pricing and lead time, and often suggests alternative or complementary ideas. Once you approve, we send a deposit invoice. When we receive payment, we move into production and fulfill your order. You'll receive a final invoice when everything is ready to ship, and then it goes out.

Question 2

What happens after I request a quote?

Accepted Answer

We review your box selection, personalization upgrades, quantity, and delivery date. You'll receive a response within 24 hours or the next business day (custom quotes sometimes take longer to price accurately). We'll send you a quote with final pricing and any suggestions we think might improve your order. Once you approve the quote, we'll send a deposit invoice. The balance is due when your order is ready to ship.

Question 3

How does payment work?

Accepted Answer

Two-step process. First, you approve the quote and we send a deposit invoice (amount varies by order size). Once we receive the deposit, we go into production. When your order is packed and ready to ship, you'll receive a final invoice for the remaining balance plus shipping. We accept credit cards on the site, as well as checks, PO (purchase order), and ACH transfers. Pay that, and it's on its way to you.

Question 4

What's the minimum order quantity (MOQ)?

Accepted Answer

Minimum order is 100 units. That's a hard stop—we cannot accommodate orders smaller than that due to our agreements with chefs, manufacturers, and production facilities. If you have an exceptional circumstance, you can reach out to our team through the Custom Gifting page, but expect that to require a surcharge per box to offset supplier minimums. We operate exclusively in B2B corporate gifting, not retail or personal gifting.

Question 5

Can I order fewer than 100 boxes?

Accepted Answer

Not typically. Our minimum is 100 units for production and pricing reasons. If you absolutely need a smaller quantity, contact our custom gifting team and we can discuss options, but be aware that orders under 100 will likely carry per-unit surcharges. We're built for corporate programs, not personal or retail orders.

Question 6

How long does delivery take?

Accepted Answer

Standard lead time is 3–4 weeks from deposit payment for orders with minimal customization (no custom messaging, note cards, or brochures). Custom elements like branded packaging, personalized note cards, or fully custom boxes can extend lead time. For fully custom builds, expect 6–8 weeks. Lead time also varies based on order quantity—factories have other orders, so timing can fluctuate. Confirm your deadline in the quote request and we'll tell you if we can meet it.

Question 7

Why does custom work take longer?

Accepted Answer

Custom note cards, brochures, branded boxes, and personalized elements all require design approval, production setup, and manufacturing time. These aren't off-the-shelf items. We also source fresh ingredients to order, which takes a few extra days to ensure maximum freshness. If you want standard, pre-designed boxes with no personalization, turnaround is much faster.

Question 8

Can I build a custom box with different products mixed together?

Accepted Answer

Absolutely. You can mix and match products, curate a custom assortment, or create something entirely your own. For now, custom boxes require a quote request and conversation with our team—mention your idea in the quote form or reach out through the Custom Gifting page. Eventually, you'll be able to build and quote custom boxes directly on the site.

Question 9

Can I create my own fully custom box from scratch?

Accepted Answer

Yes. If you want to design something unique—your own assortment, custom packaging, bespoke inserts—let us know in the quote request or contact our custom gifting team. We can also add non-food items to boxes if they fit: hats, mixing bowls, aprons, cookware, serving utensils, etc. We'll discuss your vision, confirm what's feasible, and send you a custom quote. Keep in mind that the larger your order quantity, the better pricing you'll get on custom work.

Question 10

Can you ship boxes to multiple different addresses?

Accepted Answer

Yes, absolutely. You can provide a spreadsheet with recipient names and addresses, and we'll coordinate individual shipments to each person. Keep in mind that shipping 100 boxes to 100 different addresses costs significantly more than shipping 100 boxes to one location. We'll confirm shipping costs in the quote.

Question 11

Can you create a custom ordering site where my employees can request items?

Accepted Answer

Yes, we can develop a simple ordering portal for you. We populate it with your approved assortment options, you purchase the inventory upfront, and we store and fulfill orders as your employees request them. We manage inventory at our fulfillment center (typically 3–6 months), keeping everything fresh and ready to ship on demand. Your team just logs in, selects items, and the order comes to us. It's a seamless way to manage ongoing gifting programs across your organization.

Question 12

Do you ship internationally?

Accepted Answer

We ship throughout the US and Canada with standard pricing. International orders require custom arrangement due to food import regulations and customs. Contact our custom gifting team with your destination and we'll confirm feasibility and costs.

Question 13

Can I combine different products in one shipment?

Accepted Answer

Yes. You can mix products, curate boxes, or create custom assortments. However, pricing may differ from our standard pre-mixed assortments. For example, if you mix 10 different products, the total cost might be higher than a standard box. We'll confirm pricing and fit in the box in your quote. Some custom combinations might require a larger box size, which we'll discuss with you.

Question 14

Are these really Michelin-starred chefs?

Accepted Answer

Most of our chefs are Michelin-starred or have equivalent recognition. José Andrés and Thomas Keller are Michelin-starred. Mawa McQueen is Michelin-recommended. Claude Le Tohic is a MOF (Master of France). We're also adding chefs like Thierry Atlan to the roster. All our chefs are vetted by industry leaders like Stanislaus Grone from Cuisine Solutions and Gérard Bertholon, a celebrated chef who was executive chef at the Orient Express in the 80s. We don't work with celebrity names just for the endorsement—we work with genuinely accomplished chefs and culinary leaders.

Question 15

Who are the chefs behind LR Gourmet?

Accepted Answer

Our roster includes José Andrés, Thomas Keller, Mawa McQueen (GrainFreeNola), Claude Le Tohic, and others. Each chef oversees their product line and approves every batch. We also partner with acclaimed culinary partners who vet and guide our selections. We're selective because we're only as good as the names attached.

Question 16

How involved are the chefs in production?

Accepted Answer

Deeply involved. Our chefs design recipes, oversee production, and approve final products. This isn't licensing their name to a generic box—it's their actual work in shelf-stable form. Sometimes a chef's involvement is designing recipes; other times it's pairing complementary items together to create themed or seasonal boxes. Either way, the chef approves every product that carries their name.

Question 17

Can I request a specific chef's products?

Accepted Answer

Absolutely. In your quote request, specify which chef's line interests you. Some items are exclusive to certain chefs; others we can mix or customize. We'll confirm availability and discuss options.

Question 18

Can I use these chefs' names and images in my own marketing or on products I resell?

Accepted Answer

No. The chefs' names, likenesses, images, and rights do not transfer to you when you purchase our boxes. You can build custom gift boxes using products you buy from us wholesale, but you cannot use LR Gourmet's name, any chef's name, or their images in your social media, marketing, packaging, or any brand-facing materials. Using a chef's likeness without authorization will result in legal action from their team. We've negotiated exclusive rights with all our partners—those rights don't extend to resellers.

Question 19

Can you customize the boxes (logo, messaging, etc.)?

Accepted Answer

Yes. We offer custom packaging, branded inserts, and personalized notes. Customization options appear in the quote form—select what you want and our team will price it accurately. More complex designs or bespoke inserts require conversation with our team—mention it in the quote request. Keep in mind that pricing varies significantly based on customization complexity, quantity, and paper/packaging choices.

Question 20

Can I add my company branding or a gift card?

Accepted Answer

Yes to both. Custom gift cards, branded tissue, company logos, and personalized notes are all options. Select what you want in the quote form, and our team will build it into the final quote with accurate pricing.

Question 21

Why does custom note card pricing vary so much?

Accepted Answer

Because it actually does. A 5x7 note card price depends on quantity, paper type, cardstock weight, and printing method. We don't want to overcharge you for a simple card or undercharge for premium stock. Our team reviews your specific request to ensure fair pricing. That's why the quote process matters—it ensures you're paying the right price for what you're getting.

Question 22

Do you offer different price tiers for customization?

Accepted Answer

We do, but pricing is highly custom to each order. Basic personalization (printed label, company name on standard cardstock) costs less than premium customization (full box redesign, specialty paper, bespoke inserts, custom packaging). We price each order individually based on your selections. The larger your quantity, the better your per-unit pricing on customization.

Question 23

How long do these products last?

Accepted Answer

Our shelf-stable products are designed for corporate gifting with typical shelf life of 3–6 months as a safe benchmark, though some products last up to a year or more (chocolate, for example, can last up to 2 years). All boxes ship with clear best-by dates so recipients know freshness windows. Think of them like fine pantry items, not perishables.

Question 24

Do they need refrigeration?

Accepted Answer

No. Everything ships shelf-stable and shelf-ready. Recipients can store boxes in a normal pantry or desk drawer. Even cured meats don't require refrigeration. No special handling required, which makes them ideal for office environments.

Question 25

Why do you source fresh ingredients if boxes are shelf-stable?

Accepted Answer

Excellent question. Shelf-stable doesn't mean pre-made and old. We source fresh, premium ingredients directly from food distributors as needed—the clock starts running on shelf life as soon as we order them. We don't keep leftover olive oil or ingredients sitting in a warehouse, slowly aging. Fresh sourcing takes a few extra days, but you're getting the best possible product—not yesterday's inventory gathering dust. That's part of why lead time matters and why we can't promise instant turnaround.

Question 26

Are these products actually ready-to-eat, or do they require cooking?

Accepted Answer

Both types exist in our line. Some items are ready-to-eat (prepared charcuterie, spreads, etc.). Others are chef-designed kits that require cooking (paella, baguette baking kits with recipes and instructions). Product pages specify clearly. If you want only ready-to-eat items for busy offices, let us know in the quote and we'll filter options.

Question 27

Are there allergen or dietary restrictions I should know about?

Accepted Answer

Yes. Every product page includes detailed allergen info and ingredients. Most of our line includes vegetarian, gluten-free, or nut-free options. If your team has specific dietary needs, mention it in the quote request and we'll suggest appropriate products or adjust selections accordingly.

Question 28

What about fresher items like macarons or products that need special packaging?

Accepted Answer

Great question. Some of our chef partners, like Thierry Atlan, produce fresher items (macarons, pastries) that need to ship immediately from their facility rather than from our warehouse. For those, we use custom mailers or ice-packed packaging to ensure they arrive fresh. This costs more than standard shipping but gives you maximum freshness. If you're interested in those options, mention it in your quote request and we'll discuss custom mailer solutions.

Question 29

How are the products packaged for shipping?

Accepted Answer

Boxes arrive in branded LR Gourmet packaging designed to impress when opened—part of the gift experience. Products sit in a bed of crinkle paper for cushioning. Fragile items are individually wrapped to prevent damage. Larger orders may ship in multiple boxes depending on volume. For fresher items or special requirements, we can use custom mailers or ice-packed packaging (at additional cost).

Question 30

Why are these more expensive than commodity gift baskets?

Accepted Answer

Because they're not commodity gift baskets. You're buying products designed by Michelin-starred chefs and culinary leaders, made from premium ingredients sourced fresh, and packaged to reflect the care that went into them. The recipient knows the difference immediately. Also, food is emotion. Food is love. Unlike a notebook or water bottle, gourmet food rarely ends up in the trash—you can count on high consumption and positive brand association. That's worth the investment when you're trying to influence someone.

Question 31

What's the typical price range per box?

Accepted Answer

Our boxes typically range from $50 to $175 per unit. Entry-level boxes are around $50. Mid-tier options run around $125. Premium boxes are around $175. We can build custom boxes at virtually any price point within reason. Final pricing depends on your order size, customization, and timeline. Request a quote to see options in your budget range.

Question 32

Do your boxes qualify for FINRA Rule 3220 compliance?

Accepted Answer

Yes. FINRA Rule 3220 governs corporate gifting in the financial services industry. Our boxes typically qualify because the food value is structured under compliance thresholds, and packaging is separately invoiced and exempt from the cap. This means we can tailor your invoice to separate packaging costs, helping you stay compliant. As of March 30, 2026, the general annual gift limit is $300 per recipient. If you work in a regulated industry (financial services, healthcare, etc.), mention that in your quote request and we'll confirm compliance for your specific order structure.

Question 33

Do you offer volume discounts?

Accepted Answer

Yes. We have tiered pricing for different volumes, but pricing is so custom to each order (based on products, customization, timing, etc.) that we can't list it here. The larger your order and the fewer custom elements, the better your per-unit cost. Reach out to our team in the quote form and they'll walk you through pricing at your quantity level.

Question 34

Can I use these for multiple occasions (holidays, client gifts, incentives)?

Accepted Answer

Absolutely. Corporate customers use LR Gourmet boxes for holiday gifting, client retention, employee incentives, event favors, milestone celebrations, and more. The premium positioning works for any occasion where you want to stand out and create a memorable brand moment.

Question 35

Is there a difference in pricing for customized vs. standard boxes?

Accepted Answer

Yes. Standard boxes (no customization) are our baseline pricing. Custom branding, messaging, packaging, or paper upgrades add cost depending on complexity. We'll break down pricing in your quote so you see exactly what each customization costs.

Question 36

What if I need 50 boxes for my top clients, not 100?

Accepted Answer

Our minimum is 100 units. If you absolutely need 50, you'll likely face a per-box surcharge to cover our supplier and production minimums. Contact our custom gifting team and we can discuss, but expect higher per-unit pricing for anything under 100 units.

Question 37

We want to send holiday gifts to our team. Can you help?

Accepted Answer

Absolutely. Start with a quote request. Tell us: budget per box, delivery date, whether you want customization (company logo, personalized notes), and any preferences (product type, dietary restrictions). We'll propose options and confirm lead time. Holiday programs should submit quotes early—allow 4–6 weeks before your deadline to account for production and transit.

Question 38

We're planning a corporate event and want gift bags for attendees.

Accepted Answer

This is exactly our sweet spot. Event favors need to reflect well on your brand, ship on a tight timeline, and impress in person. Request a quote with your date and budget. We'll suggest assortments that work at volume and confirm we can hit your delivery window. We can do gift bags, boxes, or custom mailers—whatever fits your event.

Question 39

Can we do a tiered gifting program (different boxes for different employee levels)?

Accepted Answer

Yes, and it's smart. You might send one chef's collection to executives and another to managers—same brand, different perceived value. Or different price tiers ($65, $125, $175). Request a quote and specify the tiers; we'll price each level and confirm logistics.

Question 40

We want boxes for a trade show. Lead time is tight.

Accepted Answer

Tell us your deadline in the quote request. We handle rush orders regularly, especially for standard boxes without heavy customization. If we can't meet your date, we'll tell you upfront rather than promise and disappoint.

Question 41

How do you ensure product quality?

Accepted Answer

Every batch is overseen by the chef whose name is on it. The chefs are the ultimate gatekeepers—they wouldn't attach their name to anything that doesn't meet their standard. We work with vetted manufacturers, source premium ingredients, and QA test before shipment. This isn't scalable if you cut corners—we don't cut corners.

Question 42

What if a box arrives damaged?

Accepted Answer

Let us know immediately with a photo and we'll replace it at no charge. Shipping damage is rare given our packaging, but we'll make it right as quickly as possible. We can't control how shipping companies handle packages, but we'll do our best to ensure the issue isn't on you.

Question 43

Can I request samples before ordering?

Accepted Answer

Yes. We can send samples for you to review. For larger orders, samples are often included as part of the quoting process at no charge. For smaller orders, samples are available at cost. Mention it in your quote request.

Question 44

Can you include a personalized gift card or note with each box?

Accepted Answer

Yes. We can print custom cards and personalized messages and include them with each shipment. You provide the message and we'll handle printing and insertion. Personalization adds modest cost and slight lead time, but it's worth it for impact.

Question 45

Can you handle unboxing video content or social media shoots?

Accepted Answer

We're focused on B2B corporate gifting, not influencer programs. That said, if you want to create unboxing content for your team or internal use, our boxes are designed to photograph beautifully—packaging and presentation are intentional. If you need us to create custom content or photography for a specific project, that's a case-by-case discussion with budget involved. Reach out to our team.

Question 46

What if we need to send gifts to international team members?

Accepted Answer

US and Canada are straightforward. International shipments require custom arrangement due to customs and food import regulations. Contact our custom gifting team with your destinations and we'll confirm feasibility and costs.

Question 47

What makes LR Gourmet different from other corporate gift companies?

Accepted Answer

In the B2B food gifting world, options are extremely limited. Most vendors either sell pseudo-gourmet boxes (they say "gourmet" but you've never heard of the brand) or they're built for retail customers buying 1–4 boxes at a time. We're different because we work exclusively with Michelin-starred chefs and culinary leaders—all vetted by industry experts—and every chef is exclusive to LR Gourmet. You won't find José Andrés boxes from any other vendor. We craft custom gifting experiences for corporate programs, not sell commodity boxes. And we care obsessively about ingredients, sourcing, and the unboxing experience because that's what builds lasting brand impression.

Question 48

Are you part of a larger company?

Accepted Answer

Yes. LR Gourmet is a sister company to LR Paris, a luxury B2B gifting firm specializing in events and branded experiences. We share the same design standards and obsession with detail. One brand does events; we do gourmet. Both are built on the same principle: quality over volume.

Question 49

How long have you been operating?

Accepted Answer

We launched in late 2025 with carefully selected chefs and products. We're young, but our team has decades of experience in luxury gifting and hospitality. We're moving deliberately because rushing kills quality.

Question 50

Do you work with procurement teams or need special forms?

Accepted Answer

Absolutely. If your company uses vendor forms, insurance requirements, W9s, or procurement systems, send them over. We work with enterprise clients regularly and can accommodate those processes.

Question 51

Can you create custom branded products I can resell under my brand?

Accepted Answer

No. You cannot resell our boxes or create gift boxes using our brand, chef names, or images under your own label. Chef intellectual property rights do not transfer to you. However, you can purchase products from us wholesale and create your own gift boxes, but those boxes cannot feature LR Gourmet's name, any chef's name, image, or likeness. You're welcome to build custom assortments for your own corporate gifting program, just not for external resale under your brand.

Question 52

Can I buy from you wholesale?

Accepted Answer

We're developing a wholesale portal (ASI portal) that will launch very shortly. Through that, you can purchase food products wholesale to build your own custom boxes for your corporate gifting program. However, you cannot use our brand or any chef's name/image in your marketing or on the boxes you create. You can absolutely build and give away custom gift boxes using wholesale products you buy from us.

Question 53

Do you work with nonprofits or educational institutions?

Accepted Answer

Yes. We evaluate nonprofit and education requests on a case-by-case basis. Some qualify for discounts; others we can work with on special arrangements. If you have tax-exempt status, let us know and we can waive sales tax on your order. Reach out through our custom gifting form and we'll discuss options.

Question 54

I have other questions about custom gifting, the process, or the chefs.

Accepted Answer

The best place to ask is our Custom Gifting page in the navigation—there's a contact form there. You can also use the text bubble (inbox helper icon at the bottom of the website) or email hello@LRGourmet.com. We respond within 24 hours during business hours.

Question 55

I'm ready to order but need to discuss details first.

Accepted Answer

Perfect. Use the quote form to start, or reach out through our Custom Gifting page to request a brief call with our team. We'll walk through options, answer questions, and get you pricing before you commit to anything. You can also leave your phone number in the quote form and someone will call you.

Question 56

What if I need help after I've placed an order?

Accepted Answer

Email us at hello@LRGourmet.com, use the Custom Gifting form, or text through the inbox helper icon at the bottom of the website. We respond quickly and will help sort any issues immediately.

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